Refund Policy

All sales are final. We do not accept returns or offer refunds.

Please make sure to review your order carefully before completing your purchase.

Damaged Items

If your order arrives damaged, please contact us at support@thebrickgeneral.com within 48 hours of delivery. Include your order number and clear photos of the damaged item and packaging, and we'll do our best to make it right.

Items reported outside of this window may not be eligible for a resolution.

Wrong Item Received

If you received the wrong item, contact us at support@thebrickgeneral.com within 48 hours of delivery with your order number and a photo of what you received. We'll resolve it as quickly as we can.

Out-of-Stock Substitutions

Occasionally, an item may sell out between the time you order and when we pack your order. If this happens, we'll contact you before dispatching to discuss your options.

For all enquiries, reach us at support@thebrickgeneral.com